FAQ

Welcome to mildcedar.shop. Below are frequently asked questions to help you quickly understand shopping, shipping, and after-sales information.

Due to continuous losses, the merchant has decided to clear out inventory at a loss. Currently, the store mainly offers discounted stock items.

1. What products do you mainly sell?

We mainly sell small furniture items, coffee tables, and related home furnishings. Our products are suitable for various settings such as living rooms, bedrooms, balconies, and offices.

2. Where are the goods shipped from?

All goods are shipped from our warehouse in Spain.

3. How long does it take to process an order?

Orders will be processed and shipped on the same day after successful payment.

4. How long does delivery take?

After the goods are shipped, the estimated delivery time is approximately 2 days. The actual time may vary slightly depending on the logistics situation.

5. Do you support returns?

Yes. Users can apply for returns within 30 days of receiving the goods.

6. How long does it take for a refund to arrive?

After confirming that the returned goods meet the conditions, we will process the refund within 3 business days.

7. Are there any automatic renewals or automatic charges?

No. All orders are one-time payments; there are no automatic renewals, automatic subscriptions, or unauthorized automatic charges.

8. How to contact customer service?

You can contact us through the following methods:

Company Name: Casa Casa
Email: casa.casa@mildcedar.shop
Phone: 629670595

9. What if an item is out of stock?

Due to some items currently being sold as clearance stock, if an item in your order is out of stock, we will contact you promptly and arrange a refund.

10. Can I change my address after placing an order?

If your order has not yet been shipped, please contact customer service as soon as possible to request a change to your shipping information; if the item has already been shipped, it may not be possible to change it.

11. What should I do if I receive damaged goods?

If you receive damaged, missing, or inconsistent goods, please take photos immediately and contact customer service. We will assist in handling related after-sales issues. 12. Can I cancel my order?

If your order has not yet entered the shipping process, you can contact customer service to apply for cancellation; if it has already been shipped, it will be processed according to the return procedure.